Complaints and returns

General warranty conditions:

Our staff will endeavour to deal with your complaint as quickly as possible to your satisfaction. In accordance with the law, there is a 30-day time limit for handling your complaint.

General Warranty Terms:

Bankmanufacturer.uk guarantees the goods sold for a period of two years from the date of sale of the goods.
The warranty covers defects in the goods.
Goods sold by Bankmanufacturer.uk are covered by Bankmanufacturer.uk's warranty or the manufacturer's warranty.
The warranty is provided within the quality framework for compliance with the requirements of quality standards and for any hidden defects resulting from manufacturing defects for which the manufacturer of the material is responsible.
Damage not covered by the warranty is due to external causes such as: mechanical damage, atmospheric conditions, incorrect installation, operation contrary to the intended use or the influence of other non-standard phenomena.
The Client is obliged to store the claimed goods in a designated place and under conditions that do not cause their destruction, deformation or other undesirable effects, in particular those that make it impossible for the Seller to verify the Buyer's claims.
Complaints procedure:

Any claim relating to defects in the Product may be reported in writing electronically to reklamacje.lawkaogrodowa@gmail.com
The notification of a quality claim must include the following documents:
a complaint form, duly completed, with a precise description of the goods complained of.
a copy of the proof of purchase
In accordance with the rules, the Seller will initiate the complaint procedure upon receipt of a duly completed and manually signed complaint form. The form should be sent to: reklamacje.lawkaogrodowa@gmail.com
Upon receipt of the form, the Seller will arrange to take delivery of the defective goods and send them for professional examination.
At the time of receipt of the goods, the transport company must give the buyer a receipt stating the value of the goods. This document is the proof for handing over the goods to the courier. If the buyer does not receive such a document, he is obliged to report this to the courier.
If the reported complaint is accepted, the shop will refund the price of the goods to the customer. If the claim is only partially accepted the refund returned to the customer will be proportionally lower. Other claims of the buyer that do not result from the claim will be rejected.
In case of rejection of the claim, the customer is obliged to pay the costs of taking over the defective goods and their possible recovery within 7 working days from the date of receipt of the letter with the result of the claim. Unless the client indicates otherwise on the claim form, the defective goods will also be recovered at the buyer's expense after 7 days of the decision.
Failure to pay will result in legal action being taken against the customer.
In the event that a common position is not agreed, each party shall have the right to have the defective goods professionally examined by an independent institution.
The Customer Service Department will inform the Customer of the outcome of the claim by e-mail.
No compensation can be expected from Bankmanufacturer.uk in the event of any delay in repair or replacement.
Policy for reporting qualitative and quantitative delivery complaints:

Please always check the integrity of the packaging, the weight and number of packages and whether the shipment corresponds to the order.
Quantitative shortcomings of the delivery or in the case of a damaged shipment must be detected upon receipt of the delivery in the presence of a representative of the transport company and reported to the seller without delay.
If the goods are damaged or defective, please refuse to accept the goods or draw up a damage report in the presence of the courier, keep a copy of the document and inform the Customer Service Department of the situation in order to resolve the problem as quickly as possible.
A quantitative claim reported to Bankmanufacturer.uk must include:
(a) a written statement from the client stating the non-delivery of the goods, including the date and consignment number,
b) a report drawn up in the presence of the courier making the delivery, confirming the defects in case of receipt of the damaged shipment.
If the goods have been received without visible damage and quantitative deficiencies have only been detected after the shipment has been unpacked, please contact the Customer Service Department as soon as possible.
In case of a problem with the inspection of the goods at the time of delivery or in case of refusal to write a report by the courier, please write down the personal details of the courier - name, surname and telephone number.
In the event that the written complaint is not received within the stipulated time, the Customer shall be deemed to have accepted the delivery in its entirety.
ODR Alternative Dispute Resolution Platform

In accordance with the content of Article 14(1-2) of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013, we are obliged to provide information regarding the online dispute resolution platform.

The Online Dispute Resolution (ODR) platform is intended to facilitate the independent, out-of-court resolution of disputes between consumers and businesses via the Internet.

These disputes concern contractual obligations arising from internet sales contracts or service contracts concluded between consumers residing in the European Union and businesses established in the European Union.

A consumer wishing to make use of the alternative dispute resolution option for disputes relating to online commerce may submit his/her complaint via the online dispute resolution platform available at: https://ec.europa.eu/consumers/odr/.

We also inform that Bankmanufacturer.uk reserves the right to refuse to use the online dispute resolution platform.
We would like to remind you that the consumer has the right to make claims for goods purchased in the Bankmanufacturer.uk store by emailing: reklamacje.lawkaogrodowa@gmail.com


Complaint procedure - return of goods:

If you wish to return the goods, please send your claim by e-mail. Please send the goods as a registered mail to our address: Primario Grande Sp. z o.o. ul. Mleczarska 6, 87-500 Rypin. Along with the goods, send a copy of the invoice and the account number to which the seller will transfer the amount paid for the goods within 14 days.