General Terms and Conditions
Primario Grande Online Shop Rules
defining, among other things, the rules for concluding purchase contracts through the shop, containing the most important information about the Seller, the shop and the consumer's rights.
CONTENTS
1 Definitions
2 Contacting the Seller
3 Technical requirements
4 Shopping in a shop
5 Payment
6 Order fulfilment
7 Right of withdrawal
8 Exceptions to the right of withdrawal
9 Complaints
10 Personal data
11 Reservations
12 Provisions relating to buyers who are not consumers
Annex 1: Model withdrawal form
1 DEFINITIONS
Working days - days from Monday to Friday, excluding public holidays.
Account - a free feature of the Shop (a service provided electronically) governed by separate regulations, through which the Buyer can set up his/her individual Account in the Shop.
Consumer - a consumer within the meaning of the provisions of the Civil Code.
Buyer - any entity that purchases from the Shop.
Regulations - these regulations.
Shop - the Primario Grande Online Shop operated by the Seller at lawkaogrodowa.pl.
Seller - PRIMARIO GRANDE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at Aleja "Solidarności" 117/315, 00-140 Warsaw, registered in the National Court Register - Register of Entrepreneurs by the District Court for the Capital City of Warsaw in Warsaw, 12th Economic Department of the National Court Register, under the KRS number 0000695664, NIP number 5252723692, REGON number 36832721000000, share capital PLN 5,000.00.
2 CONTACT TO THE SELLER
Postal address: Aleja "Solidarności" 117/315, 00-140 Warsaw
E-mail address: sklep@lawkaogrodowa.pl
Seller's contact number: +48 690 084 440
Return address (in case of withdrawal from the contract): 87-300 Rypin, ul. 6 Mleczarska Street
Address for sending the advertised goods: 87-300 Rypin, ul. 6 Mleczarská Street
3 TECHNICAL REQUIREMENTS
For the proper functioning of the Shop you need:
equipment with internet access
a web browser that supports JavaScript and cookies.
In order to place an order in the Shop, in addition to the requirements specified in paragraph 1, an active e-mail account is required.
4 PURCHASES IN THE SHOP
The prices of the goods displayed in the Shop are the total prices for the goods including VAT.
The Seller points out that the total price of the order consists of the price shown in the Shop: the price for the goods and, where applicable, the cost of delivery.
The goods selected for purchase are placed in the shopping cart in the Shop.
The Buyer then chooses from those available in the Shop: the method of delivery of the goods and the method of payment for the order, as well as providing the information necessary to complete the order.
The order is placed upon confirmation of its contents and acceptance of the Rules by the Buyer.
Placing an order is equivalent to concluding a purchase contract between the Buyer and the Seller.
The Seller shall issue to the Consumer a confirmation of the conclusion of the purchase contract on a durable medium at the latest upon delivery of the goods.
The Buyer may register in the Shop, i.e. set up an Account or purchase without registration, by providing his/her details in each order.
5 PAYMENTS
You may pay for your order depending on the Buyer's choice:
By bank transfer to the Seller's bank account.
With a credit card:
Visa
Visa Electron
MasterCard
MasterCard Electronic
Maestro
Through the payment platform:
Payments to shoppers
PayPal
PayU
Cash on delivery, i.e. cash on delivery to the Buyer.
In cash upon receipt of the goods in person.
By entering the following information in your e-shop rules.
"Available payment methods:
Payment cards:
Visa
Visa Electron
Mastercard
MasterCard Electronic
Maestro
If the Buyer chooses to pay in advance, the order must be paid within 3 working days of placing the order.
The Seller informs that for some payment methods, due to their specificity, payment for the order in this way is possible only immediately after placing the order.
By purchasing in the Shop, the Buyer agrees to the use of electronic invoices by the Seller. The Buyer has the right to withdraw his consent.
6 ORDER COMPLETION
The Seller is obliged to deliver the goods without defects.
The date of completion of the order is indicated in the Shop.
If the Buyer has opted for payment in advance for the order, the Seller will proceed with the order only after payment.
In the event that the Buyer has purchased goods with different delivery times within one order, the order will be processed within the period applicable to the goods with the longest delivery time.
Countries in which delivery is made:
for the Republic of Poland
for Germany
France
Belgium
United Kingdom
Czech Republic and Slovakia
Goods purchased in the Shop are delivered depending on the delivery method chosen by the Buyer:
Via courier company GLS or shipping company Raben
The Buyer can collect the goods in person at the company's premises during its opening hours.
If the Buyer chooses personal collection, the goods will be ready for collection on the specified date of order processing, and if the Seller has specified the date of dispatch of the goods - within this period.
DELIVERY COSTS:
a) Personal collection: 0 GBP
b) GLS courier: 34,50 - 345 GBP(depending on the number of pieces):
1 - 34,50 GBP
2 - 69 GBP
3 - 103,50 GBP
4 - 138 GBP
5 - 172,50 GBP
6 - 207 GBP
7 - 241,50 GBP
8 - 276 GBP
9 - 310,50 GBP
10 and more - 345 GBP
c) Raben: for individual pricing (depending on the number of pieces):
up to 10 - for individual pricing
up to 20 - for individual pricing
up to 30 - for individual pricing
up to 40 - for individual pricing
up to 50 - for individual pricing
over 50 years - for individual pricing
7 RIGHT OF WITHDRAWAL
The Consumer has the right to withdraw from the contract concluded with the Seller through the Shop according to § 8 of the Commercial Code within 14 days without giving any reason.
The withdrawal period expires after 14 days from the date of:
on which the consumer has received the goods or on which a third party other than the carrier and designated by the consumer has received the goods.
on which the Consumer acquires, or on which a third party other than the carrier, designated by the Consumer, takes possession of the last of the goods, if the contract is a contract binding the transfer of ownership of a number of items which are delivered separately. .
the conclusion of the contract - in the case of a contract for the supply of digital content.
In order to exercise the right of withdrawal, the Consumer must inform the Seller of his decision to withdraw from the contract by means of the information referred to in Article 2 of the Regulation by means of an unambiguous statement (e.g. sent by post or information sent by e-mail).
The consumer may use the model withdrawal form at the end of the Regulation, but this is not mandatory.
In order to comply with the withdrawal deadline, it is sufficient for the consumer to send information on the exercise of his right of withdrawal before the expiry of the withdrawal deadline.
EFFECTS OF WITHDRAWAL
In the event of withdrawal from the concluded contract, the Seller shall refund to the consumer all payments received from him, including the costs of delivery of the goods (except for additional costs resulting from the consumer's choice of a delivery method other than the cheapest standard delivery method), without delay, but no later than 14 days from the date on which the Seller was informed of the consumer's decision to exercise the right of withdrawal.
The Seller shall make the refund using the same payment methods used by the Consumer in the original transaction, unless the Consumer agrees to a different solution, in which case the Consumer shall not be charged any fees in connection with the refund.
The Seller may withhold the refund until receipt of the goods or until proof of return has been provided, whichever is sooner.
The seller asks you to return the goods to 87-300 Rypin, ul. The deadline is met if the Consumer sends the goods back before the expiry of the 14-day period.
The direct costs of returning the goods shall be borne by the Consumer.
The Consumer shall only be liable for any diminution in the value of the goods resulting from their use in a manner other than that necessary to establish the nature, characteristics and functioning of the goods.
If the goods cannot be returned due to their nature by normal postal means, the Consumer shall also bear the direct costs of returning the goods. The Consumer will be informed of the estimated amount of these costs by the Seller in the description of the goods in the Shop or when placing the order.
In the event that a refund is required for a transaction made by the Consumer by credit card, the Seller will refund the money to the bank account associated with the credit card.
Withdrawal from the Purchase Contract, money back guarantee
According to the Civil Code, the Buyer Consumer has the right to withdraw from the Purchase Contract within 14 calendar days from the date of receipt of the goods, i.e. from the date of delivery of the tyres to the Customer.
If the last day of this period is a public holiday or a public holiday, the period is extended until the next working day.
In order to comply with the withdrawal period, it is sufficient to send the withdrawal before the expiry of the relevant period. The buyer has a sample withdrawal form available on the online shop page.
The right of the non-consumer buyer (entrepreneur or company) to withdraw from the purchase contract is governed by the relevant provisions of Act No. 513/1991 Coll., Commercial Code. In cases other than those specified by law, the non-consumer buyer is not entitled to withdraw from the contract.
The return shipping is organized by Bankmanufacturer.uk, for this purpose contact the customer service department via the fomular available on the page or e-mail reklamacje.lawkaogrodowa@gmail.com, or the buyer can arrange this shipping himself, for this purpose contact the customer service department.
After withdrawal from the contract, the buyer is obliged to return the goods to the seller without delay. The cost of return shipping of the goods already taken is paid by the buyer, who is informed of the amount paid by phone or e-mail. The cost of return shipping is 250 CZK/piece. The return transport is organized by bankmanufacturer.uk, which then sends an invoice for payment of this transport.
The Seller arranges the collection of the goods from the customer and informs him about the whole process of collection. If the courier takes back the goods from the buyer, he is obliged to give the buyer a confirmation document of the receipt of the goods and the value of these goods. If such document is not given to the customer, he must request it from the courier during the delivery of the goods back into the courier's hands. This document serves as proof of the return of the goods to the customer.
Claim procedure - return of goods:
If you wish to return the goods you must inform us of the claim by phone or email. Please send the goods as a registered parcel to our address. Aleja Solidarności 117/315, 00-140 Warszawa, Poland. Together with the goods, please send a copy of the invoice and the account number to which the seller will transfer the amount paid for the goods within 14 days.
Complaints
Quality complaints
General warranty conditions:
Bankmanufacturer.uk guarantees the goods sold for a period of two years from the date of sale of the goods.
The warranty covers defects in the goods.
Goods sold by Bankmanufacturer.uk are covered by Bankmanufacturer.uk's warranty or the manufacturer's warranty.
The guarantee is provided within the quality framework for compliance with the requirements of quality standards and for any hidden defects resulting from manufacturing defects for which the manufacturer of the material is responsible.
Damage not covered by the warranty is caused by external causes such as: mechanical damage, atmospheric conditions, incorrect installation, operation contrary to the intended use or the influence of other non-standard phenomena.
The Client is obliged to store the claimed goods in a designated place and under conditions that do not cause their destruction, deformation or other undesirable effects, in particular those that make it impossible for the Seller to verify the Buyer's claims.
Complaints procedure:
Any claim relating to defects in the Product may be reported in writing electronically to reklamacje.lawkaogrodowa@gmail.com
The notification of a quality claim must include the following documents:
a complaint form, duly completed, with a precise description of the goods complained of.
a copy of the proof of purchase
In accordance with the rules, the Seller will initiate the complaint procedure upon receipt of a duly completed and manually signed complaint form. The form should be sent to: reklamacje.lawkaogrodowa@gmail.com
Upon receipt of the form, the Seller will arrange to take delivery of the defective goods and send them for professional examination.
At the time of receipt of the goods, the transport company must give the buyer a receipt stating the value of the goods. This document is the proof for handing over the goods to the courier. If the buyer does not receive such a document, he is obliged to report this to the courier.
If the reported complaint is accepted, the shop will refund the price of the goods to the customer. If the claim is only partially accepted the refund returned to the customer will be proportionally lower. Other claims of the buyer that do not result from the claim will be rejected.
In case of rejection of the claim, the customer is obliged to pay the costs of taking over the defective goods and their possible recovery within 7 working days from the date of receipt of the letter with the result of the claim. Unless the client indicates otherwise on the claim form, the defective goods will also be recovered at the buyer's expense after 7 days of the decision.
Failure to pay will result in legal action being taken against the customer.
In the event that a common position is not agreed, each party shall have the right to have the defective goods professionally examined by an independent institution.
The Customer Service Department will inform the Customer of the outcome of the claim by e-mail.
No compensation can be expected from Bankmanufacturer.uk in the event of any delay in repair or replacement.
Policy for reporting qualitative and quantitative delivery complaints:
Please always check the integrity of the packaging, the weight and number of packages and whether the shipment corresponds to the order.
Quantitative shortcomings of the delivery or in the case of a damaged shipment must be detected upon receipt of the delivery in the presence of a representative of the transport company and reported to the seller without delay.
If the goods are damaged or defective, please refuse to accept the goods or draw up a damage report in the presence of the courier, keep a copy of the document and inform the Customer Service Department of the situation in order to resolve the problem as quickly as possible.
A quantitative claim reported to Lawkaogrodowa.cz must include:
(a) a written statement by the client about the non-delivery of the goods, indicating the date and number of the shipment,
b) a report drawn up in the presence of the courier making the delivery, confirming the defects in the case of receipt of a damaged shipment.
If the goods have been received without visible damage and quantitative deficiencies have been detected only after the shipment has been unpacked, please contact the Customer Service Department as soon as possible.
In case of a problem with the inspection of the goods at the time of delivery or in case of refusal to write a report by the courier, please write down the personal details of the courier - name, surname and telephone number.
In the event that the written complaint is not received within the stipulated time, the Customer shall be deemed to have accepted the delivery in its entirety.
NON-JUDICIAL METHODS OF COMPLAINT HANDLING AND DECLARATION OF COMPLAINT
In the event that the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, inter alia, S:
mediation conducted by the relevant provincial trade inspection office, to which you should apply for mediation. The intervention is usually free of charge. A list of inspectorates is available here: https://www.uokik.gov.pl/wazne_adresy.php#faq595.
Assistance from the relevant branch of the permanent consumer arbitration court of the Regional Inspectorate of Trade Inspection, to which you should submit a request for arbitration. The procedure is usually free of charge. A list of the courts is available at: https://www.uokik.gov.pl/wazne_adresy.php#faq596.
Free assistance from the municipal or district consumer ombudsman.
The ODR online platform is available at: http://ec.europa.eu/consumers/odr/.